Purpose of this privacy policy: This privacy policy aims to inform you about how RAPIDZONE collects and processes your personal data through your use of this website. This includes any data you may provide when purchasing a product or service or interacting with this website. Please note that this website is not intended for children, and we do not knowingly collect data relating to children. It is essential that you read this privacy policy along with any other privacy policy or fair processing policy we may provide on specific occasions. This ensures that you fully understand how and why we are using your data. This privacy policy complements other notices and privacy policies and is not intended to override them. RAPIDZONE operates this website and is responsible for your personal data. We have appointed a data privacy manager to oversee questions regarding this privacy policy. If you have any questions about this privacy policy, please contact the data privacy manager using the details provided below.

Contact Details: If you have any questions about this privacy policy or our privacy practices, please contact info@rapidzone.ae.

Changes to the privacy policy and your duty to inform us of changes: We regularly review our privacy policy. It is important that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

Third-party links: This website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit when you leave our website.

Personal data, or personal information, refers to any information about an individual from which that person can be identified. This does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

1. Identity Data:

   • First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.

2. Contact Data:

   • Billing address, delivery address, email address, and telephone numbers.

3. Financial Data:

   • Bank account and payment card details.

4. Transaction Data:

   • Details about payments to and from you, and other details of products and services you have purchased from us.

5. Technical Data:

   • Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

6. Profile Data:

   • Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

7. Usage Data:

   • Information about how you use our website, products, and services.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but may not be considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data where we need to collect it by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

When we utilize your personal information, we may need to establish a legal basis for doing so. There are various legal bases upon which we may rely, depending on the personal information we process and the purpose behind it. The legal bases we may rely on include:

1. Consent:

   • Where you have provided us with clear consent for processing your personal information for a specific purpose.

2. Contract:

   • Where our use of your personal information is necessary for fulfilling a contract we have with you, or because you have requested us to take specific steps before entering into a contract.

3. Legal Obligation:

   • Where our use of your personal information is necessary for us to comply with the law (excluding contractual obligations).

4. Legitimate Interests:

   • Where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a compelling reason to protect your personal information that overrides our legitimate interests).

RAPID ZONE has a ‘Secure’ transaction system in place to verify and protect your credit card information. Online payments for events are conducted through a secure and powerful 228 bit encryption to protect your details.

At RAPIDZONE, we prioritize the protection of your sensitive information. We assure you that all credit/debit card details and personally identifiable information will never be stored, sold, shared, rented, or leased to any third parties. We do not pass any debit/credit card details to third parties.

RAPIDZONE takes stringent measures to ensure data privacy and security, employing various hardware and software methodologies. However, we cannot guarantee the absolute security of any information disclosed online.

RAPIDZONE is not accountable for the privacy policies of websites to which it links. Different rules may apply regarding the collection and use of your personal information by third parties. You should directly contact these entities for inquiries about their data practices.

Our website’s Policies and Terms & Conditions may undergo occasional changes or updates to meet standards and requirements. We encourage customers to regularly visit these sections for updates. Modifications will take effect on the day they are posted.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You may have rights under data protection laws in relation to your personal data, including:

• transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this privacy policy is already designed to address
• requiring us to correct any mistakes in your information which we hold
• requiring the erasure of personal information concerning you in certain situations
• receiving the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• objecting at any time to processing of personal information concerning you for direct marketing
• objecting to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• objecting in certain other situations to our continued processing of your personal information

If you wish to exercise any of the rights set out above, please contact us. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any questions about this Privacy Policy, please contact us.